TERMS OF SERVICE

Last Updated: October 29, 2026

Overview

Welcome to Mashriq Organics! Throughout these Terms of Service, the terms "we," "us," and "our" refer to Mashriq Organics.

Mashriq Organics operates this online store and website, including all associated information, content, features, tools, products, and services, to provide our customers with a convenient and enjoyable shopping experience (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

These Terms of Service, together with any policies referenced herein, explain your rights and responsibilities when accessing or using our Services. Please read them carefully, as they contain important information regarding purchases, warranties, limitations of liability, and other matters relating to your use of our store.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not access or use our Services.

Nothing in these Terms of Service is intended to limit any rights you may have under applicable consumer protection laws or other legal rights that cannot be waived.

1. Access and Account

By using our Services, you confirm that you have reached the age of majority in your place of residence. If you permit a minor under your care to use our Services, you are responsible for providing the necessary supervision and consent, where required by law.

When browsing our store, creating an account, or placing an order, you may be asked to provide information such as your name, email address, telephone number, billing address, payment details, and shipping address.

You agree to provide accurate, complete, and up-to-date information and to update it whenever necessary to ensure that we can process your orders and communicate with you effectively.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account. Please notify us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, assign, or otherwise provide your account to another person without our permission.

2. Our Products

At Mashriq Organics, our goal is to bring nature-inspired care to your hair care routine through our herbal shampoos and nourishing hair oils.

We focus on herbal and organic ingredients to offer products designed to complement your personal hair care routine. Product descriptions, ingredient information, directions for use, and other details are provided to help you make informed purchasing decisions.

We make reasonable efforts to display our products, packaging, colors, and descriptions accurately. However, the appearance of products may vary slightly depending on your device, screen settings, lighting, or packaging updates.

Individual experiences and results may vary depending on hair type, scalp condition, usage, and other individual factors. Our products are intended for their stated cosmetic purposes and should be used according to the directions provided.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We strive to keep product information accurate and current. However, descriptions, ingredients, packaging, pricing, and availability may change from time to time, subject to applicable law.

We reserve the right to discontinue products or limit purchase quantities where necessary, subject to applicable legal requirements.

Ingredient and organic claims: We aim to communicate our product ingredients and characteristics transparently. Any claim that a product is 100% organic should be supported by appropriate information about its ingredients and sourcing.

3. Orders

When you place an order through our website, you submit a request to purchase the selected products under these Terms of Service.

After receiving your order, we may send you an order confirmation or acknowledgment. This acknowledgment does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, decline, or cancel an order where reasonably necessary, subject to applicable law. Reasons may include product unavailability, pricing or listing errors, suspected fraudulent activity, incomplete information, or other legitimate business reasons.

If we are unable to fulfill your order or need to make a material change, we will make reasonable efforts to contact you using the email address or telephone number provided with your order.

Please review your order carefully before submitting it. Once an order has entered processing or has been dispatched, cancellation may not be possible. Any cancellation, return, exchange, or refund will be handled in accordance with our applicable policies and legal obligations.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use your selected payment method.

Our products are intended for personal or household use unless we expressly agree otherwise. Commercial resale or export may be subject to separate arrangements or restrictions.

4. Prices and Billing

All product prices, discounts, and promotional offers are subject to change, except where otherwise required by law.

The applicable product price will generally be the price displayed when you place your order and will be reflected in your order confirmation.

Shipping charges, applicable taxes, and any other additional costs will be disclosed where required before you complete your purchase. Any customs duties or import charges, where applicable, will be handled according to the information provided for the relevant transaction.

Prices and promotions offered through our website may differ from those offered through other sales channels.

Promotional offers may be subject to additional terms and conditions. If those terms conflict with these Terms of Service, the specific promotional terms will apply to the extent of the conflict, subject to applicable law.

You agree to provide complete and accurate billing, payment, and contact information for all purchases made through our store.

You confirm that you are authorized to use the payment method provided and agree to pay the applicable product prices, shipping fees, taxes, and other charges disclosed during checkout.

If your payment information changes, please update it where necessary to avoid delays or interruptions in processing your order.

We reserve the right to correct pricing or billing errors and to contact you regarding any affected order. If an error requires cancellation of an order for which payment has already been collected, we will provide any refund required by applicable law.

5. Shipping and Delivery

We aim to process and dispatch orders as promptly as reasonably possible. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, customs processing, and other circumstances beyond our reasonable control.

We are not responsible for delays caused by events outside our reasonable control, including courier disruptions, natural disasters, severe weather, labor disputes, supply shortages, telecommunications interruptions, governmental actions, or similar events.

Customers are responsible for providing a complete and accurate shipping address and valid contact information. Incorrect or incomplete information may result in delivery delays, additional charges, or unsuccessful delivery attempts.

If a delivery issue arises, please contact us so that we can review the situation and assist where reasonably possible.

Our Shipping Policy provides additional information about delivery arrangements, estimated timelines, and other shipping-related matters.

Nothing in this section excludes any responsibility or consumer rights that cannot legally be excluded.

6. Intellectual Property

All content available through our Services, including text, product descriptions, photographs, graphics, logos, designs, videos, audio, branding, and other materials, is owned by or licensed to Mashriq Organics or the respective rights holders and is protected by applicable intellectual property laws.

The Mashriq Organics name, logo, product names, designs, and associated branding may not be used, copied, reproduced, distributed, or commercially exploited without our prior written permission, except where permitted by law.

You may access and use our website for personal, lawful, and non-commercial purposes.

Without our prior written consent, you may not reproduce, modify, distribute, republish, publicly display, commercially exploit, or create derivative works from our website content, except where such use is permitted by applicable law.

Purchasing a product does not transfer ownership of any trademark, copyright, patent, design right, or other intellectual property associated with that product.

Shopify and other third parties retain ownership of their respective trademarks, logos, and intellectual property.

All rights not expressly granted in these Terms of Service are reserved by the applicable rights holders.

7. Optional Tools and Third-Party Services

Our Services may provide access to tools, applications, or features offered by third parties.

These tools may operate independently of Mashriq Organics, and we may not control their availability, functionality, or terms of use.

Where permitted by law, third-party tools are provided according to the terms and conditions of their respective providers. Your use of these tools is subject to any applicable third-party agreements and policies.

Before using an optional third-party tool, you should review its terms and privacy practices to understand how it operates and how your information may be handled.

We are not responsible for third-party services to the extent that their operation is outside our reasonable control, subject to any responsibilities imposed on us by applicable law.

We may introduce additional tools, features, or resources in the future. Unless stated otherwise, these additions will form part of our Services and will be governed by these Terms of Service.

8. Third-Party Links

Our website may contain links to third-party websites, applications, or services for your convenience.

These external websites are operated independently of Mashriq Organics. We do not necessarily review, endorse, or guarantee the accuracy, availability, security, or reliability of their content.

If you choose to visit a third-party website or purchase products or services from an external provider, you do so subject to that provider's terms and policies.

We encourage you to review the relevant terms, privacy policies, and practices before sharing information or completing a transaction with a third party.

To the extent permitted by law, Mashriq Organics is not responsible for losses arising from third-party websites or services that are outside our control.

Questions, complaints, or claims relating to a third party's products or services should generally be directed to that provider.

9. Relationship with Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

Although Shopify supports the operation of our store, purchases made through our website are transactions between you and Mashriq Organics.

Shopify is not the seller of our products and is not responsible for the quality, safety, performance, delivery, or fulfillment of products purchased directly from Mashriq Organics, except where applicable law provides otherwise.

By using our Services, you acknowledge that Shopify provides technology and infrastructure that support our online store.

Nothing in these Terms of Service is intended to exclude or limit any responsibility that Shopify or Mashriq Organics may have under applicable law.

10. Privacy Policy

Your privacy is important to us.

Our Privacy Policy explains how Mashriq Organics collects, uses, stores, and shares personal information when you visit our website, create an account, communicate with us, or place an order.

Because our store is hosted on Shopify, certain information about your browsing activity, device, transactions, and interactions with our website may be collected and processed by Shopify and relevant service providers to operate, maintain, secure, and improve the Services.

Information may be shared with service providers, payment processors, shipping partners, and other relevant parties where necessary to fulfill orders, provide customer support, prevent fraud, comply with legal obligations, or perform other disclosed business functions.

Depending on the services used and applicable legal requirements, information may be processed or stored in countries other than your country of residence.

We encourage you to review our Privacy Policy and Shopify's privacy policy for more information about their respective data practices.

By using our Services, you acknowledge that personal information will be handled in accordance with the applicable privacy notices and legal requirements.

11. Feedback and Reviews

We welcome customer feedback, product reviews, suggestions, and other comments that help us improve our products and Services.

By submitting feedback, you grant Mashriq Organics a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, distribute, and display that feedback for lawful business purposes, including improving our Services and promoting our products.

Where necessary, this license may include permission to share feedback with service providers who assist us in operating or promoting our business.

You confirm that any feedback you submit is lawful, accurate to the best of your knowledge, and does not infringe the rights of another person.

You must not submit content that is fraudulent, misleading, defamatory, abusive, unlawful, or infringes intellectual property, privacy, or other legal rights.

You must not impersonate another person, use a misleading email address, or misrepresent the source of your feedback.

We reserve the right to moderate, refuse, or remove feedback that violates these Terms of Service or applicable law.

We are not obligated to keep feedback confidential, provide compensation for it, or respond to every submission, except where required by law or separately agreed.

You remain responsible for the content you submit. Nothing in this section permits us to misrepresent reviews, suppress legally protected consumer rights, or use personal information contrary to our Privacy Policy or applicable law.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, ingredients, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct such errors, update information, and revise website content when necessary.

If an error materially affects an order, we may contact you to explain the issue and discuss an appropriate resolution, including cancellation or correction where permitted by law.

If payment has already been collected for an order that we cannot fulfill, we will provide any refund required by applicable law.

We will not use this section to avoid obligations that cannot legally be excluded or to remove consumer rights relating to confirmed purchases.

13. Prohibited Uses

13.1 General Restrictions

You may use our Services only for lawful purposes.

You agree not to use our website or Services:

a. For any unlawful, fraudulent, deceptive, or malicious purpose.

b. To violate applicable laws, regulations, or legal requirements.

c. To infringe our intellectual property rights or the rights of any third party.

d. To harass, threaten, abuse, defame, intimidate, or harm another person.

e. To submit false, misleading, or fraudulent information.

f. To upload, transmit, or distribute content that violates these Terms of Service or applicable law.

g. To send unsolicited advertising, spam, or other unauthorized promotional communications through our Services.

h. To impersonate another person or misrepresent your identity or affiliation.

i. To interfere with another person's ability to access or use our Services.

j. To engage in conduct that could reasonably expose Mashriq Organics, Shopify, our customers, or other parties to harm or legal liability.

13.2 Security and Misuse Restrictions

You also agree not to:

a. Upload or transmit viruses, malware, or other harmful code.

b. Copy, extract, reproduce, resell, or commercially exploit our Services or their content without authorization, except where permitted by law.

c. Collect or track another person's personal information without proper authorization.

d. Engage in phishing, spamming, or other deceptive practices.

e. Use automated systems, scraping tools, or other processes to access or extract information from our Services in violation of applicable law, our published restrictions, or the rights of others.

f. Interfere with, bypass, or circumvent security measures, access controls, or other technical protections used by our Services.

We reserve the right to restrict, suspend, or terminate access to our Services where we reasonably believe that a user has violated these Terms of Service, subject to applicable law.

14. Automated Agents

14.1 Scope

This section applies to software or services that access, use, or interact with our Services autonomously or semi-autonomously on behalf of a person or organization. These systems are referred to as "Agents."

14.2 Identification and Authorization

Agents may access or interact with our Services only where such access is permitted by us, applicable law, and relevant technical restrictions.

Where we require an Agent to stop accessing our Services, the Agent must comply with that request.

14.3 Access Restrictions

We may use technical or administrative measures to limit whether and how automated Agents access or interact with our Services.

14.4 Agent Requirements

Where automated Agent access is permitted, the Agent must:

a. Identify itself accurately when making HTTP or HTTPS requests, including by using an appropriate user-agent identifier where applicable.

b. Not conceal or misrepresent its automated nature.

c. Not impersonate human users or attempt to bypass systems designed to distinguish automated traffic from human activity.

d. Respond truthfully when asked whether its interactions are automated.

e. Comply with applicable restrictions, access controls, and instructions governing its use of our Services.

Nothing in this section prohibits activities that we have expressly authorized or that applicable law permits.

15. Termination

We may suspend or terminate your access to all or part of our Services where permitted by law, including when we reasonably believe that you have violated these Terms of Service, engaged in fraudulent activity, or misused our website.

Where reasonably appropriate and legally required, we may provide notice or an opportunity to resolve the issue before taking action.

Termination does not remove any payment obligations or liabilities that arose before termination.

Any provisions that are intended by their nature to continue after termination will remain effective, including provisions relating to intellectual property, feedback, disclaimers, limitation of liability, indemnification, privacy, governing law, and other continuing obligations.

Nothing in this section limits rights or remedies that cannot legally be excluded.

16. Disclaimer of Warranties

We make reasonable efforts to ensure that the information provided through our Services is accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, current, or free from errors.

Your use of our website and its general informational content is at your own discretion. You should review product descriptions, ingredients, instructions, and other relevant information before making a purchase.

To the extent permitted by applicable law, our Services and products are provided on an "as available" basis, subject to any express promises, guarantees, or rights that apply to your purchase.

We do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.

We also do not guarantee that every product will produce identical results for every customer, as individual experiences may vary.

Nothing in these Terms of Service excludes any warranty, consumer protection, product safety obligation, or other right that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Mashriq Organics and its relevant representatives, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, or consequential losses arising from the use of our Services where such liability may lawfully be excluded.

This may include certain losses relating to lost profits, lost revenue, lost data, business interruption, or replacement costs, where permitted by law.

Our liability relating to a product or transaction will be assessed in accordance with applicable law and the circumstances of the claim.

We are not responsible for losses caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in this section excludes or limits liability for matters that cannot legally be excluded or limited, including any applicable statutory consumer rights, mandatory product safety obligations, or other non-waivable legal responsibilities.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mashriq Organics and its relevant representatives, employees, contractors, service providers, and affiliates against third-party claims, losses, liabilities, and reasonable legal expenses arising directly from:

1. Your material violation of these Terms of Service.

2. Your unlawful use of our Services.

3. Your infringement of another person's legal rights.

This provision does not apply to the extent a claim results from our own unlawful conduct, negligence, breach of legal obligations, or other circumstances for which we cannot lawfully exclude responsibility.

Where appropriate, we may request reasonable cooperation from you in responding to a claim.

Nothing in this section creates obligations beyond those permitted by applicable law.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be severed from these Terms without affecting the validity of the remaining provisions.

The remaining provisions will continue to apply to the fullest extent permitted by law.

Nothing in this section limits any consumer protection rights or other legal rights that cannot be waived.

20. Waiver and Entire Agreement

If we do not exercise or enforce a right under these Terms of Service, that does not mean we have permanently waived that right.

These Terms of Service, together with the policies and additional terms referenced herein, form the agreement governing your use of our Services, subject to any separate agreements that may apply.

They replace any previous versions of these Terms of Service relating to the same subject matter, to the extent permitted by law.

If any provision is unclear, it will be interpreted in accordance with applicable legal principles rather than automatically against either party.

21. Assignment

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent, except where such restriction is prohibited by law.

We may transfer or assign our rights and obligations in connection with a business restructuring, merger, acquisition, sale of assets, or similar transaction, provided that applicable legal requirements are satisfied.

Any assignment will remain subject to applicable consumer protection and other mandatory legal requirements.

22. Governing Law

These Terms of Service are governed by the laws applicable to Mashriq Organics' business, subject to any mandatory laws and consumer protection rights that apply to customers in their place of residence.

Any dispute arising from these Terms of Service will be handled by a court or other competent authority with jurisdiction under applicable law.

Nothing in this section prevents you from exercising a legal right to bring a claim before a competent court or rely on mandatory protections available under the laws that apply to your transaction.

23. Translations

We may make these Terms of Service available in languages other than English to help customers understand our policies.

If translated versions differ from the English version, the English version will generally be used to interpret these Terms, to the extent permitted by applicable law.

However, this provision does not override any mandatory legal requirements concerning language, consumer disclosures, or the enforceability of translated terms.

Any dispute will be handled in accordance with applicable law and the requirements of the competent court or authority.

24. Headings

The headings and section titles in these Terms of Service are provided for convenience and readability only.

They do not change the meaning, scope, or interpretation of the provisions they introduce.

25. Electronic Communications

By using our Services, creating an account, or placing an order, you agree that we may communicate with you electronically where permitted by law.

These communications may include order confirmations, payment notifications, shipping updates, customer service messages, policy updates, and other information relating to your account or purchases.

We may contact you through email, telephone, text message, account notifications, or other contact methods you provide, where appropriate and permitted by law.

You are responsible for keeping your contact information accurate and up to date.

Marketing communications will be handled in accordance with applicable consent requirements and our Privacy Policy. Where required, you may opt out of promotional communications without affecting essential transactional messages.

Electronic communications will be treated as legally effective where permitted by applicable law.

26. Changes to These Terms of Service

We may update, modify, or replace these Terms of Service from time to time to reflect changes in our business, products, Services, or legal requirements.

The latest version will be made available on this page, together with an updated revision date where appropriate.

Where required by law, we will provide notice of material changes and specify when those changes take effect.

We encourage you to review these Terms periodically to remain informed about our policies.

Your continued use of our Services after revised Terms take effect will be treated as acceptance of those changes only to the extent permitted by applicable law.

If you do not agree with revised Terms, you should discontinue using the affected Services, subject to any rights or obligations relating to existing orders.

27. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, our products, or your orders, please contact us using the details below.

Brand: Mashriq Organics

Email: mashriqorganics.official@gmail.com

Website: mashriqorganics.pk

For additional information, please visit our Contact Information Policy, Privacy Policy, Shipping Policy, and Return and Refund Policy on our website.

We will make reasonable efforts to respond to customer inquiries and assist with concerns in accordance with our policies and applicable law.

Thank you for choosing Mashriq Organics. We appreciate your trust in our brand and your interest in nature-inspired hair care.